About Working with Children Connect

What is Working with Children Connect?

Working with Children (WCC) Connect is an online service for organisations, labour hire agencies, sole traders and parents to manage WWC notification requirements.

Use WWC Connect to notify the Social Services Regulator and maintain records about workers (including volunteers) you engage in child-related work.

WWC Connect also lets the Social Services Regulator notify you if a worker’s WWC Clearance status changes.

Who can access Working with Children Connect?

Authorised representatives of registered Business Profiles can access the organisation’s Business Profile and WWC Connect, and can authorise access for others in the business.

Do I need to notify the Social Services Regulator about a person using a Victorian Institute of Teaching (VIT) registration?

If you engage a teacher in non-teaching child-related work (e.g. as a leader of a Scouts group) you must notify the Social Services Regulator. If the teacher provides their VIT registration instead of a WWC Clearance, you must include their VIT registration when notifying.

You can notify the Social Services Regulator through WWC Connect by selecting ‘VIT registration’ instead of ‘WWC Clearance’.

Set up your account

How do I register?

To register for WCC you’ll need to:

• provide your details
• confirm that you’re authorised to act for the organisation, if applicable

What information do I need to register?

We’ll ask for:

• your organisation name, if applicable
• your ABN or other organisation identifier, if applicable
• your contact details
• details of the organisation’s representative, if applicable
• any other information we need to confirm your identity or authority

Do I need an ABN number to notify about workers?

If you have an ABN, we’ll ask for it when you register. If your organisation doesn’t have an ABN, we’ll ask for its registered business or organisation name instead.

Parents do not need to create a business profile and can just start reporting .

How do I update my organisation’s details?

Authorised users can update organisation information through their Business Profile.

Notify the Social Services Regulator about a worker

Why do I need to notify the Social Services Regulator?

From 19 October 2026, organisations and individuals who engage workers (including volunteers) in child-related work must notify the Social Services Regulator about those workers.

Working with Children (WWC) Connect helps you meet this requirement and keep your worker records up to date. Organisations and individuals who do not meet this requirement may face compliance or enforcement action.

What information do I need to provide?

For each worker, you’ll need to provide:

• the name and contact details
• the WWC Clearance details
• the date you engage (or list, if you’re a labour hire agency) the person for child-related work
• the date you stop engaging (or you cease listing, if you’re a labour hire agency) the person for child-related work, if applicable
• changes to their name or contact details
• changes to your organisation’s details

Do I need to notify about volunteers?

Yes. You must notify the Social Services Regulator about both paid and volunteer workers you engage in child-related work.

Do I need to notify about existing workers?

We strongly encourage you to add your existing workers to WWC Connect, but this is optional.

If you choose to add your existing workers, this means you can receive alerts if their WWC Clearance status changes.

If an existing worker stops working with you or changes their details after 19 October 2026, you must notify the Social Services Regulator of the change.

How do I notify the Social Services Regulator?

Log in to WWC Connect, enter the required details, check the information and submit the notification.

How long do I have to report a new worker?

You must notify the SSR within:

• 7 days of engagement for paid workers and
• 21 days of engagement for volunteer workers.

Managing your workers’ information

What happens if I submit incorrect information?

If you submit incorrect information, you should update the worker’s record in your ‘Worker List’ as soon as possible.

Contact support if you can’t make the change in WWC Connect.

Can I see all my workers in my ‘Worker List’?

Your ‘Worker List’ shows ‘Active’ workers by default. These are people you have told us you currently engage in child-related work. Select ‘Inactive’ to see workers you have told us you no longer engage in child-related work.

What do I do if a worker’s WWC Clearance status changes to ‘Ineligible’?

A worker must have a valid WWC Clearance to do child-related work.

If they no longer have a valid WWC Clearance, you must:

• stop engaging them in child-related work immediately
• enter the date they stopped child-related work in WWC Connect

What happens if I enter an end date for a worker?

The worker will be marked ‘Inactive’ and moved to your ‘Inactive’ list.

If you engage them in child-related work at a later date, you’ll need to add them again, as you would a new worker.

What details can I update for a worker?

You can update:

• name
• WWC Clearance number
• child-related work start date
• child related work end date
• WCES status
• phone
• email
• home address
• whether they are an employee or volunteer

Bulk actions

When should I use bulk actions?

When you need to notify about many workers at once.

What can I update in bulk?

You can update:

• name
• WWC Clearance number
• child-related work start date
• child related work end date
• WCES status
• phone
• email
• home address
• whether they are an employee or volunteer

What are my privacy obligations when doing a bulk download?

By downloading the CSV file of your workers’ records, you agree to handle, store and dispose of data in accordance with the Privacy and Data Protection Act (2014).

Privacy and information security

Why is worker information being collected?

The SSR collects this information to support requirements under the Worker Screening Act 2020 (VIC).

The Social Services Regulator may also use this information for other purposes where permitted by law, including for the Worker and Carer Exclusion Scheme and Reportable Conduct Scheme.

How we use your information

We collect personal information the Social Services Regulator needs to be sure all workers in child-related work comply with the Worker Screening Act 2020 (VIC).

We can’t ensure your compliance without you giving us this information.

We’ll share this information with the Social Services Regulator (SSR).

The SSR may also use the information you give us for other purposes where permitted by law, including for the Worker and Carer Exclusion Scheme and the Reportable Conduct Scheme.

To access your own information held by the SSR, visit their website. To access your own information held by the DGS, visit the Service Victoria website.

Manage WWC Connect access

Can multiple users access WWC Connect?

Yes. Organisations can nominate multiple authorised users, subject to role-based access controls.

How do I add or remove WWC Connect users?

Organisation administrators can manage user access through the ‘Access Management’ section of the portal.

Troubleshooting and support

I can’t log in. What should I do?

Check your login credentials and authentication method. If the issue persists, contact support.

I got an error message. What should I do?

Record the error message, take a screenshot if possible. Contact support with the details ready.

What should I do if WWC Connect is unavailable?

Check for any service notifications or planned maintenance notices. If the issue continues, contact support.

Where can I get more help if I need it?

If you’re still having trouble, contact us.